Frequently Asked Questions
How do I request a return?
To request a return, please email us at info@zettika.com within 30 days of receiving your order.
Include your order number and the reason for your return. Once reviewed, we’ll provide further instructions.
Items sent back without prior approval will not be accepted.
What is your return address?
Return instructions, including the return address, will be provided once your request has been approved.
For privacy and security reasons, we do not publish our return address publicly.
Who pays for the return shipping?
For change-of-mind returns, customers are responsible for return shipping costs.
If your item is faulty, damaged, or incorrect, we will arrange a replacement or refund at no additional cost to you.
When will my return be processed?
Once your return has been received and inspected, we will notify you of the outcome.
If approved, refunds are processed to your original payment method within 10 business days. Please allow additional time for your bank or payment provider to complete the transaction.
I purchased using a discount code, is this considered a sale item? Or can I return it?
Orders placed using a discount code are eligible for return in the form of store credit or exchange, provided they meet our return conditions.
Items specifically marked as “Sale” are not eligible for change-of-mind returns.
If an item purchased on sale or with a discount code is faulty, remedies will be provided in accordance with Australian Consumer Law.
My item is faulty or incorrect, what do I do?
If your item arrives damaged, defective, or incorrect, please contact us at info@zettika.com within 7 days of delivery.
Include your order number and clear photos of the issue so we can assess it promptly.
We will arrange a replacement or refund in accordance with Australian Consumer Law.
Returns Policy
We want you to feel confident in your purchase.
If something isn't right, we're here to help.
Change of Mind
We offer a 30-day return window from the date your order is delivered.
To be eligible for a change of mind return:
- The item must be unused and unopened
- In its original packaging
- In the same condition that you received it
- Accompanied by proof of purchase
Due to the personal nature of our products, we cannot accept returns on opened or used items unless they are faulty.
To request a return, please contact us at info@zettika.com. Return instructions will be provided once your request has been reviewed and approved.
Customers are responsible for return shipping costs for change of mind returns.
Please Note: items returned without prior approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us within 7 days of you receiving your order at info@zettika.com, with your order number and clear photos of the issue.
If approved, we will arrange a replacement or refund at no additional cost to you.
Please allow 5-7 business for our team to receive and process any returns.
Refund Process
Once your return is received and inspected, we will notify you of the outcome.
Please Note: some purchases are only eligible for refunds in the form of store credit.
If approved, your refund will be processes to your original payment method within 5 business days.
Shipping fees are non-refundable.
Please note: your bank or payment provider may take additional time to process the refund.
Australian Consumer Law
This Policy does not limit your rights under the Australia Consumer Law.